Returns & Exchanges

At Dico Copenhagen, we want you to be completely satisfied with your footwear; therefore, we offer a 14-day return window from the day you receive your order. All items must be returned in their original, unworn condition with all packaging intact to qualify for a full refund.

1

Register Your Return

Log in to our online return portal using your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the shoes in their original box and secure them inside a protective shipping carton to prevent damage during transit.

3

Ship the Item

Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing